Friends' Place
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OUR MISSION



After a cancer diagnosis, you may feel as though you have lost control of your body. This is a common reaction: not only may you be facing a life-threatening disease, but you may also be experiencing changes in your physical appearance as a result of cancer treatment.
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At Friends' Place, we offer the tools you need to reclaim some of what you feel is lost.

Our mission is to provide hope, support, and healing in a caring environment.

HISTORY


The creation of Friends' Place (formerly Friends' Boutique) came from a conviction that in addition to expert medical care, people with cancer benefit from psychological and educational services to help manage the ways it affects an individual's quality of life.

Being able to take charge of your appearance is such an important part of the healing process. This unique store provides one-stop shopping that is welcoming and supportive for those we serve.

Friends' Place, located on the first floor of the Yawkey Center for Cancer Care, offers personalized consultation for men, women, teens, and children experiencing temporary or permanent appearance changes following cancer treatment.

Our experienced, compassionate staff can suggest a variety of ways to minimize the physical effects of cancer therapy, including radiation, chemotherapy, breast surgeries and other cancer surgeries.

You can make an appointment to choose a wig, be fitted for compression garments or breast prostheses, learn how to wrap bandanas and scarves, and tips for redrawing eyebrows.
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Friends' Place also sells a range of specialty products, including wigs, head coverings, skincare items, books, and gifts. 
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LOCATION


Dana-Farber Cancer Institute
Yawkey 1
450 Brookline Ave
Boston, MA 02215

CUSTOMER SERVICE



​To contact us with a customer service question, call us at 617-632-2211 or send an email to friendsplace@dfci.harvard.edu.

SHIPPING RATES



​Based on availability most orders are shipped out within two business days of receipt. All are shipped within 14 days, unless there is a manufacturer back order. Rush shipping can be accommodated.

          Regular mail $5
          UPS 3-Day $20
          Overnight $30

PRODUCT GUARANTEE & RETURN POLICY



​If for any reason you are dissatisfied with your purchase, we will assist you with an appropriate exchange or merchandise credit. Items need to be returned with the original receipt, tags attached and unworn. Please note that wigs/hairpieces need to be returned within 15 days with the tag attached and original packaging with original receipt for exchange or credit. If the tags have been removed or if your purchase is not in original condition and packaging, then it will be returned to you.

PAYMENT METHODS



​In Store: Cash, check, major credit cards (MC, Visa, AMEX, Discover), major insurances, gift certificates

By Fax:  Enclose order form and fax to 617-582-8106

By Phone: Orders may be placed by calling our store at 617-632-2211 Monday-Friday, 8:45 a.m. to 4:45 p.m. EST.

By Mail: We gladly accept major credit cards (MC, Visa, AMEX, Discover), major insurances, or gift certificates by mail.

INSURANCE



​Generally covers the following items:​​

           hair prostheses
           prosthetic bras
           post-surgical garment
           breast prostheses
           prosthetic supplies
           compression garment

In order to bill directly to your insurance, we will need a prescription from your physician and a copy of your insurance card, front and back, prior to or at the time of your appointment.

PRIVACY POLICY



Your privacy is important to us, so we operate the site by the following principles:

Confidentiality. You may use our site without disclosing personally identifiable information. We want to be clear that we will not obtain such information about you unless you choose to submit it to us. If you supply personally identifiable information (such as name, address or telephone numbers) for various purposes on this site, we only use the information for that purpose (such as to provide the service or information you have requested).

Security. Dana-Farber takes every precaution to protect our users' information. When a registration/order form asks users to enter sensitive information (such as credit card number and/or diagnosis), that information is encrypted and is protected with the best encryption software in the industry-SSL. Should you electronically request a referral to a Dana-Farber physician, we will use the information you submit to arrange for care where appropriate. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off line. Our software and hardware is configured to provide maximum security. Cookies.  The Dana-Farber Web sites use cookies to track traffic coming to our site. Cookies will also be used to identify a person who chooses to register on our site. If you choose to register on our site and are given a password for an event, give donations on line, or choose to enroll in our e-mail subscription services, we will identify you with cookies. You will always have a chance to opt out at any time.

​ Information Collection and Use.  Dana-Farber is the sole owner of the personal medical information collected on this site. We will not sell, share, or rent this information to others. Dana-Farber occasionally trades its contributor mailing lists with other non-profit organizations. This process saves us money and is carefully monitored and one may always opt out.
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